TPG International

Elevating client relationships in the global hospitality business through story 

“These sessions have made me much more confident about knowing how to build strong client relationships.”

Challenge

TGP is a unique and extraordinary consulting business, working at the heart of some of the most ambitious projects in the global hospitality industry. Client-centricity is second nature to the business, but as the business seeks further growth, they wanted to raise the bar of client relationship-building.

Solution

We worked hand-in-hand with TGP’s management team to create a programme that used the power of story to elevate client relationships. This started with co-designing their global Gathering, and moved on to a bespoke programme of global remote learning to embed partnership-building within the team.

Impact

The Gathering and the learning programme were warmly received by the whole team, including attendee ratings of 9 out of 10 or more across all teams. TGP’s team have grown their capability and confidence in engaging with complex and demanding clients – supporting an excellent year of growth, and the opportunity to work on yet more spectacular global projects.